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Ugandans Stranded After MTN – Yaka Payment System Breaks Down

By Keefa Nuwahereza


Technicians and engineers working for power distributors Umeme and telecom giants MTN Uganda, are scratching heads after the system handling Yaka payments on mobile money breaking down.


Some of the frustrated Ugandans we talked to revealed that it is very hectic to load Yaka Units and if a client pays today, the earliest time it will take them to receive a payment token is between 7-12 hours,  which has become a huge inconvenience, especially to people running businesses, health facilities and individual consumers.


The system breakdown has become so serious that after receiving so many complaints, MTN Help Desk has since  decided to add it on their Menu for inquiries.

The caller Machine says ‘…Please note that we have a technical problem with the Yaka payment system which will b rectified shortly’ but clients complain that for weeks both companies have not solved the problem.


However, neither MTN Uganda nor Umeme has issued a statement about this very inconveniencing situation, something that has left  many consumers frustrated.


Meanwhile, there was drama in Jinja town on Wednesday when consumers went to Umeme offices to report a lengthy power outage, only to find office without power!

Several traders and individual consumers who had gone to Umeme to complain about the perpetual power outage in the newly endorsed city were left speechless after Umeme staff innocently told them that they also didn’t have power to process their complaints and forward them to their bosses, so they had to wait until it returned

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